Portfolio

Projects Showcase

Explore diverse projects reflecting my varied passions and skills.

Travel Adventures

Documenting experiences from around the globe and beyond.

Marketing Strategies

Innovative approaches to enhance brand visibility and engagement.

Financial Insights

Analyzing loan products and opportunities in investment and finance for financial growth solutions.

Creative Arts

Showcasing talent in music, art, and entertainment fields.

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Work Experience

A diverse portfolio showcasing skills across various industries and passions. Exploring multiple career paths.

Summary Overview

Personable Sales and Customer Service Representative who consistently exceeds target goals. Skilled in team building, facilitating office operations, and customer service with success in balancing administrative and diagnostic duties. Proficient in Microsoft word, Outlook, and Excel Spreadsheet.

EXPERIENCE

Bridgestone/ Firestone - Braintree, MA

Service Manager (Management) | February 2025 – Present

 Track and report daily/weekly/monthly metrics related to service operations.

 Develop and implement strategies to increase sales and profitability.

 Work closely with other departments to ensure seamless coordination of services.

 Lead a team of service technicians to ensure customer satisfaction and quality workmanship.

 Manage inventory levels for parts and supplies, ordering additional items when necessary.

Bridgestone Firestone – Hingham, MA

Sales Service Advisor (Management) | June 2024 – February 2025

 Management on duty for all aspects of store operations and flex between front/back shop tasks.

 Customer service and customer relations; greets customers in a timely friendly manner and obtains vehicle

information.

 Advises customers about necessary services for routine maintenance.

 Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

 Prepare work orders showing time, cost, and labor estimates for service repairs.

Enterprise Mobility (Logan Airport) – East Boston, MA

Customer Service Specialist | June 2024 – Present

 Provide world class customer service by managing the rentals and returns process in compliance with

Enterprise policies and procedures.

 Personally welcome customers with a pleasant greeting and assist in answering questions in a friendly

manner.

 Resolve customer issues and concerns by professionally using effective customer service techniques.

 Achieve personal sales goals while supporting the goals of the team.

Tesla – Dedham, MA

Mobile Tech | September 2022 – April 2024

 Communicating with customers to learn about their repair needs.

 Troubleshooting devices to identify aspects of the programming that might need repairs.

 Maintained product knowledge and explained features and benefits.

Chevrolet – Sudbury, MA

Automotive Tech | June 2022 – August 2022

 Inspect, diagnose, and repair gas, diesel, and hybrid vehicles.

 Diagnosed and performed accurate repair on brakes, suspensions, drive trains and transmission.

 Troubleshoot faults and devised successful solutions in a self-directed manner.

U-Haul Moving and Storage

Engine Specialist | September 2021– June 2022

 Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission.

 Diagnosed systems by troubleshooting malfunctions and tracing problems.

 Removed and disassembled defective truck engines to complete repairs.

U-Haul Moving and Storage

Executive Assistant | October 2020– September 2021

 Tackled and addressed top-level, high-priority issues with professional administrative discretion.

 Detailed and arranged travel arrangements and venue reservations for conferences and seminars.

 Managed daily invoices, reports and proposals.

 Managed payroll and time and attendance systems.

U-Haul Moving and Storage

Repair Dispatch Manager | July 2020 – October 2020

 Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement

efforts.

 Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through

inside company mechanics and outside vendors.

 Addressed questions, problems or requests for service or equipment.

U-Haul Moving and Storage

Preventive Maintenance Technician | April 2020 – June 2020

 Troubleshoot faults and devised successful solutions in a self-directed manner.

 Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and

electrical.

 Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.

BPHC

Boston EMS Special Operations | February 2006 – October 2019

 Oversaw smooth and efficient product flow through different departments.

 Completed inventory counts weekly and resolved variances.

 Checked stock received against written requisition to confirm order accuracy.

 Demonstrated great teamwork skills with staff members involved in production and transport.

Harvard Vanguard Medical Associates

Medical Assistant | December 2005 – February 2006

 Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate

effective treatment.

 Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled

appointments and updated patient files.

 Organized charts, documents and supplies to maintain team efficiency.

 Performed front desk duties, including answering phones, scheduling appointments, greeting patients and

ordering supplies.

 Sterilized medical instruments as needed.

EDUCATION

Porter Chester Institute

Automotive Technology | October 2018 – April 2020

Springfield Technical Community College

Mechanical Engineering | September 2021 – May 2023

Cathedral City High School

Graduated – June 1997

SKILLS

 Customer Service Oriented

 Quick Problem Solver

 Fluent in Haitian Creole (Bilingual)

 First Aid Certified

 Diagnostic Skills

 Engine Repair

 Managing Office Supplies

 Tech-Savvy

 Deadline-Oriented

 Multitasking

 Social Media

 Payroll

 Team Player

 Calm and Levelheaded Under Duress

 Lab Equipment Set Up

 Conflict Resolution Abilities

 Refurbishing Skills

 Maintenance Scheduling

 Self Starter

 Product Branding

 Spreadsheet Development

 Project Management

 Detail Oriented

 Invoice Processing

Experience

Diverse Career Journey

Landstar

Freight Logistics / May 2025 - Present

Led innovative projects in freight logistics, optimizing operations and enhancing efficiency.

Creative Ventures

Zumix - East Boston, MA

Resident Radio DJ / January 2017 - June 2021

Pursuing artistic projects in music, art, and entertainment industries.

About Joe Presume

A portfolio showcasing the diverse talents and passions of a true renaissance man dedicated to lifelong learning.

Get in Touch

Connect with Joe to explore opportunities and collaborations.